Vorex (v5.41.0) - 11 Jan 2025
This release includes some new features and some fixes.
New feature
Option to make certain fields mandatory in Ticket Configuration page
In Admin > Service Desk > Ticket Configuration page, partners can now enforce certain fields as required fields in their instances so that technicians can fill these fields mandatorily. Just like the Custom Fields, Issue Type and Sub Issue Type fields can be made mandatory now. These fields can be made mandatory by checking the checkboxes next to them. For more information, see Ticket Configuration.
The following validations apply to the above feature:
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The Sub-Issue Type can only be selected if an Issue Type is chosen. If the Issue Type is not selected or is deselected, the Sub-Issue Type will be disabled or deselected.
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When Custom Fields and required ticket fields (Issue Type and Sub-Issue Type) are made mandatory after ticket creation, the technician must complete these fields to proceed. If not, the page freezes with an error message until the fields are filled. This applies to the New View.
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When resolving or merging a ticket, the Ticket page in Legacy View now checks if required fields and mandatory Custom Fields are filled. If not, an error prompts the technician to complete them first.
Fixes
| API v2 | Fixed: The hardware asset serial number was accepting only integer values. |
| API v2 | Fixed: Endpoint AccountIds has been made internal, and it has been replaced by AccountId. The old endpoint has been deprecated. You should use the new one (AccountId) instead. |
| Ticket | Fixed: Overtime labor hours were showing zero quantity when posting time entries from V2, when time entry is done on a ticket on any weekday. |
